In article , Dave Plowman
writes
In article ,
Terry wrote:
If that is the level of support that the manufacturer gives, do you
really want to buy one of their products ?

It's not uncommon for smaller companies to 'ignore' e-mail. A letter, fax
or phone call is far more likely to be answered.


We don't ignore e-mails. AFAIAC they are a cheaper quicker method of
communication...
--
Tony Sayer