Help,my speaker is dying.
I need some advice about my speakers please, I bought a set of quad
12L's last December and all seemed fine but over the course of 8
months the tweeter on the left channel was developing a crackle which
eventually lead to it cutting in and out. I sent them to quad
servicing who said "Contacts loose on crossover caused intermittent
bass and treble" and promptly sorted it free of charge. Once I got
them back everything was ok for the first to weeks but after that the
crackle was back!! I've tried different speaker cables to make sure
its not them swapped the speakers round and the crackle went from the
left to the right so its definitely the speaker. Anyone got any ideas
what's going on or should I try and return them to quad before my
year warranty is up?
Yes send them back
Call them but ask to speak to Rob Flain Service Manager, also did you
pay
delivery charge?
Ask them to arrange pick up, they use Business Post, they would collect
and
bill Quad
Call 01480 452561 not any other number you have ;-)
Dave xxxx
It may also be worth contacting the dealer who sold them to you. If they are
local and it's simply a loose connection on the crossover then, chances are,
this could be fixed while you waited. Might be preferable to shipping it
back and forward and would be speedier (providing the fault is that simple
and the dealer is willing).
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