"Fleetie" wrote in message
...
The customer wanted a valve amp. Not an HY60 or a TDA2030 or whatever.

It was deception. End of.

The acid test is: Would the customer still be happy if he knew what
was "under the hood"? And if Trevor is so convinced the customer was/is
happy, why not just tell the customer what he'd done?

Better yet, why not present BOTH options to the customer before
undertaking
any work? To repair the valve amp would cost X hundred dollars, or to
plumb
in a perfectly good, but cheap, SS amp would cost just a few dollars. Let
the customer decide! That seems to me to be the most professional
approach.

He lied.


Martin
--
M.A.Poyser Tel.: 07967
110890
Manchester, U.K.
http://www.livejournal.com/userinfo.bml?user=fleetie

I am not sure I agree with the fix unless the customer was fully informed of
the methodology of the repair. For example, suppose that customer eventually
listed his amp on eBay and you purchased it. Would you be a happy camper?
How should the customer (now seller) feel when you demand a refund and cry
fraud?

Cordially,
west