On Sat, 10 Nov 2007 13:07:33 +0000, Keith G wrote:

The customer is a 75 year old pensioner with *30 years* standing with
the shop.

So what? All's fair in love, war and business. The pensioner obviously
has the money, he wants his VCR fixed and the dealer is able to do so at
a price they have both agreed on beforehand. Everyone is happy. It's
still a free country, for now.

Why would a dealer cut his own throat by turning away work? Maybe the
pensioner doesn't want to turn a repairable VCR into landfill whatever
the economics. In any event, it's not up to the shop to moralise.