Don Pearce wrote:
On Thu, 3 Dec 2009 09:15:10 +1100, "Trevor Wilson"
wrote:

Don Pearce wrote:
I found a problem with the Radio Times web site this morning and
sent them an email via the Contact link on the site. A pop-up ad was
covering part of the programme details. Here's the time line.

10:39 sent the email
10:50 got a reply asking for details of my system
10:57 I sent the reply, telling them the problem was only in
Firefox 11:14 got a reply saying the issue had been escalated
11:18 I said thank you
11:39 got a reply saying it had been fixed - it had.

So exactly one hour covered the whole transaction. Anyone beat that
for service?

**Pretty impressive. I believe I can beat it.

Over the last dozen years or so, I've had around 10 ISPs. Whenever
I've had a problem, it has taken anything from an hour to a couple
of days to solve the problem. Usually, I end up speaking to someone
in Mumbai. It can be very frustrating. Early this year, I located a
new, small ISP. I've had a couple of problems. When I 'phone them, I
am able to speak to a human being, rather than a machine. That human
clearly has English as their first language (they speak with an
Australian accent) and the problem has always been solved in less
than 15 minutes.

Did the problem-solving involve them actually doing something, or was
it just a clarification thing?

**All instances have involved a problem/fault at the ISP end.


--
Trevor Wilson
www.rageaudio.com.au