"Arny Krueger" wrote in message
...
"David" wrote in message

"Arny Krueger" wrote in message

Service - the act of serving or assisting someone. This
includes both repairing and maintaining. It also
includes many other things such as serving food.

Repair - the service of correcting a fault, such as
those due to wear and tear, or accident.

Maintenance - routine service that puts off or
circumvents common faults by making premptive changes to
areas subject to predictable degradation, such as
cleaning and applying fresh lubrication to a bearing. IOW, both repair
and maintenance are services, but many
other things are services as well. In general the same
service organizations and service people provide both
repair and maintenance. The office copier service man
repairs faults and also performs scheduled maintenance.

You've nearly got it!

Actually, I've got it just right.

You fail to grasp that service is actually a very generalized word. It
includes both maintenance and repair, and it includes many other things.

Of course from what I've heard about the UK attitude towards service,
whether in the electronics shop or the coffee shop, I think I understand a
lot of the confusion that you guys are experiencing. No concept of
service. No service attitude.

In the US we consider the "Service Industry" to be a major business
segment. We've profited well by educating the rest of the world about the
meaning of the word service. Pity that it did not take better in the UK.

Snip

Is that so ?

I suggest that you have a look at the ITIL work done by the UK to educate
the rest of the world on how to run a proper 'Service'.

Mike