In article ,
Rob wrote:
On 25/08/2010 17:27, Don Pearce wrote:
On Wed, 25 Aug 2010 12:22:10 +0100, wrote:

Just had an update on the second* driver replacement for a 7 year old
Contour speaker. The glue had failed along a 1cm join, at the point
where the rubber surround meets the driver cone.

All fixed, new woofer, for £135. However, the retailer was instructed
not to allow me to keep the broken driver. This is policy and all
replacement drivers are only supplied to authorised dealers on this
exchange basis. The driver has been returned to Dynaudio for
examination.

Apart from not being that happy about this type of failure, I'm not
exactly enamoured to the 'closed shop' way of doing things. Anyhoo . . .

Rob

* the first failed a couple of months ago.

What do you mean "not allow" you to keep the old one? It is yours -
not theirs. I suppose you could always off er sell it to them.


When I took them in for repair I asked the dealer to keep the old driver
and let me have it - they agreed.

When they phoned me to collect they said I could not have the driver
after all. The price quoted was an exchange price, and Dynaudio do not
supply drivers on any other basis. And that's what they said.

Perhaps just a simple mistake on their part? It makes sense to offer a
recon driver service as it's only normally the cone assembly that fails.
Spendor used to do the same.

Not really related, I usually ask garages to keep failed components -
I'd like to see them out of curiosity. Of the half dozen or so times
I've asked, they've always 'forgotten'.

Indeed. I remember an alternator failing, and the garage said the battery
needed replacement too. Since it was fine before, I wasn't convinced and
told them I'd like the old one back. When collecting the car they said
they couldn't find it. Rather typical of BMW main dealers who range from
incompetent through to dishonest.

--
*If a turtle doesn't have a shell, is he homeless or naked?

Dave Plowman London SW
To e-mail, change noise into sound.