A friend of mine had a similar problem last year. There was a buzzing
sound coming from the motors. One of the phases had gone - the output
transistor had died.
It really is a very crude design, so I'm not surprised it died. I
replaced the transistors with higher rated ones and re-balanced the
outputs with a 'scope. Seems to work fine now.
Perhaps Audionote don't like getting involved at this level?