In article ,
Terry wrote:
If that is the level of support that the manufacturer gives, do you
really want to buy one of their products ?

It's not uncommon for smaller companies to 'ignore' e-mail. A letter, fax
or phone call is far more likely to be answered.

--
*A plateau is a high form of flattery.*

Dave Plowman London SW 12
RIP Acorn

In article , Dave Plowman
writes
In article ,
Terry wrote:
If that is the level of support that the manufacturer gives, do you
really want to buy one of their products ?

It's not uncommon for smaller companies to 'ignore' e-mail. A letter, fax
or phone call is far more likely to be answered.


We don't ignore e-mails. AFAIAC they are a cheaper quicker method of
communication...
--
Tony Sayer

In article ,
tony sayer wrote:
It's not uncommon for smaller companies to 'ignore' e-mail. A letter,
fax or phone call is far more likely to be answered.


We don't ignore e-mails. AFAIAC they are a cheaper quicker method of
communication...

Oh I'd agree with you. But for some reason, many companies don't. Perhaps
it's because it's all too easy for a punter to send an e-mail, whereas
other methods require more effort and therefore are regarded more
seriously.

I find a fax is often the best way, since at one time these were reserved
for business use and will go direct to someone in authority. E-mail seems
to be handled by juniors before passing them on - if indeed they do.

I know none of this makes logical sense, but then again neither do some
businesses. ;-)

--
*Why are a wise man and a wise guy opposites?

Dave Plowman London SW 12
RIP Acorn