I found a problem with the Radio Times web site this morning and sent
them an email via the Contact link on the site. A pop-up ad was
covering part of the programme details. Here's the time line.

10:39 sent the email
10:50 got a reply asking for details of my system
10:57 I sent the reply, telling them the problem was only in Firefox
11:14 got a reply saying the issue had been escalated
11:18 I said thank you
11:39 got a reply saying it had been fixed - it had.

So exactly one hour covered the whole transaction. Anyone beat that
for service?

d