Dynaudio replacement driver
 

On 26/08/2010 17:31, David Looser wrote:
"Dave Plowman wrote

'Exchange' re-conditioned parts were once very common. If the old part
wasn't suitable for re-conditioning a surcharge was made.

Indeed they were, particularly with car-parts. Almost all the major
mechanical parts: engines, gearboxes, back axles and larger electrical
parts: dynamos, starter motors etc. were available as reconditioned items
with the old part being returned to the factory as part of the deal. Or you
could buy a brand new part, without having to return your old one, at a much
higher price.

It could be the makers of these speakers are very short of units suitable
for re-conditioning, so only offer this service where yours is.

Sounds like the retailer made a mistake.

Indeed. There's nothing wrong with exchange units, so long as everyone knows
what the deal is. The error here is that the dealer promised to return the
old driver to Rob, then failed to live up to that promise. So he's in breach
of his contract.


Indeed - they just made a mistake.

Not that impressed with service.

They asked me to come and collect after "listening to them for 3 hours
and finding no fault". I arrived, took off the acoustic music they were
using to test, put on some rock music, and the fault apparent within a
few seconds.

They were also a bit short when I went to collect them - no sense of
apology, and two of the bods watched as I struggled to carry the
box/open the door/carry to car/open boot. Three of them in a little shop
that I could see - must be quite some overhead and sales volume.

I'm not that bothered - they're simply box shifters and assumed a broken
driver was of no use. £135 isn't really a great deal for speakers that
sold for £1100. And I'm sure 'Dynaudio Service Agent' means absolutely
nothing these days beyond payment up front.

Rob