Dynaudio replacement driver
 

Just had an update on the second* driver replacement for a 7 year old
Contour speaker. The glue had failed along a 1cm join, at the point
where the rubber surround meets the driver cone.

All fixed, new woofer, for £135. However, the retailer was instructed
not to allow me to keep the broken driver. This is policy and all
replacement drivers are only supplied to authorised dealers on this
exchange basis. The driver has been returned to Dynaudio for examination.

Apart from not being that happy about this type of failure, I'm not
exactly enamoured to the 'closed shop' way of doing things. Anyhoo . . .

Rob

* the first failed a couple of months ago.

Dynaudio replacement driver
 

On Wed, 25 Aug 2010 12:22:10 +0100, Rob wrote:

Just had an update on the second* driver replacement for a 7 year old
Contour speaker. The glue had failed along a 1cm join, at the point
where the rubber surround meets the driver cone.

All fixed, new woofer, for £135. However, the retailer was instructed
not to allow me to keep the broken driver. This is policy and all
replacement drivers are only supplied to authorised dealers on this
exchange basis. The driver has been returned to Dynaudio for examination.

Apart from not being that happy about this type of failure, I'm not
exactly enamoured to the 'closed shop' way of doing things. Anyhoo . . .

Rob

* the first failed a couple of months ago.

What do you mean "not allow" you to keep the old one? It is yours -
not theirs. I suppose you could always off er sell it to them.

d

Dynaudio replacement driver
 

On 25/08/2010 17:27, Don Pearce wrote:
On Wed, 25 Aug 2010 12:22:10 +0100, wrote:

Just had an update on the second* driver replacement for a 7 year old
Contour speaker. The glue had failed along a 1cm join, at the point
where the rubber surround meets the driver cone.

All fixed, new woofer, for £135. However, the retailer was instructed
not to allow me to keep the broken driver. This is policy and all
replacement drivers are only supplied to authorised dealers on this
exchange basis. The driver has been returned to Dynaudio for examination.

Apart from not being that happy about this type of failure, I'm not
exactly enamoured to the 'closed shop' way of doing things. Anyhoo . . .

Rob

* the first failed a couple of months ago.

What do you mean "not allow" you to keep the old one? It is yours -
not theirs. I suppose you could always off er sell it to them.


When I took them in for repair I asked the dealer to keep the old driver
and let me have it - they agreed.

When they phoned me to collect they said I could not have the driver
after all. The price quoted was an exchange price, and Dynaudio do not
supply drivers on any other basis. And that's what they said.

Not really related, I usually ask garages to keep failed components -
I'd like to see them out of curiosity. Of the half dozen or so times
I've asked, they've always 'forgotten'.

Rob

Dynaudio replacement driver
 

"Rob" wrote

When I took them in for repair I asked the dealer to keep the old driver
and let me have it - they agreed.

When they phoned me to collect they said I could not have the driver after
all. The price quoted was an exchange price, and Dynaudio do not supply
drivers on any other basis. And that's what they said.

Then the dealer is in breach of his contract with you. You *could* sue him
for breach of contract and for the value of the old driver. But it's
probably not worth it!

Companies are entitled to supply parts on an exchange basis, many car parts
such as engines, gearboxes, alternators etc used to be available in this
way, but it should be made clear to you at the time that you agree to have
the work done.

David.

Dynaudio replacement driver
 

In article ,
Don Pearce wrote:
On Wed, 25 Aug 2010 12:22:10 +0100, Rob wrote:

Just had an update on the second* driver replacement for a 7 year old
Contour speaker. The glue had failed along a 1cm join, at the point
where the rubber surround meets the driver cone.

All fixed, new woofer, for £135. However, the retailer was instructed
not to allow me to keep the broken driver. This is policy and all
replacement drivers are only supplied to authorised dealers on this
exchange basis. The driver has been returned to Dynaudio for examination.

Apart from not being that happy about this type of failure, I'm not
exactly enamoured to the 'closed shop' way of doing things. Anyhoo . . .

Rob

* the first failed a couple of months ago.

What do you mean "not allow" you to keep the old one? It is yours -
not theirs. I suppose you could always off er sell it to them.

IMO:

If it's warranty repair work, then the manufacturer is perfectly
allowed to keep the replaced parts.

If the Rob paid full retail price for the driver and paid for fitting,
then the broken driver should be the property of Rob.

However, if the driver was supplied at a part-exchange price, then as
part of buying the replacement driver, the broken driver is
exchanged.

I don't think there's anything illegal in any of the above and I don't
think any manufacturer is obliged to offer all of the above.

Dynaudio replacement driver
 

In article ,
Rob wrote:
On 25/08/2010 17:27, Don Pearce wrote:
On Wed, 25 Aug 2010 12:22:10 +0100, wrote:

Just had an update on the second* driver replacement for a 7 year old
Contour speaker. The glue had failed along a 1cm join, at the point
where the rubber surround meets the driver cone.

All fixed, new woofer, for £135. However, the retailer was instructed
not to allow me to keep the broken driver. This is policy and all
replacement drivers are only supplied to authorised dealers on this
exchange basis. The driver has been returned to Dynaudio for
examination.

Apart from not being that happy about this type of failure, I'm not
exactly enamoured to the 'closed shop' way of doing things. Anyhoo . . .

Rob

* the first failed a couple of months ago.

What do you mean "not allow" you to keep the old one? It is yours -
not theirs. I suppose you could always off er sell it to them.


When I took them in for repair I asked the dealer to keep the old driver
and let me have it - they agreed.

When they phoned me to collect they said I could not have the driver
after all. The price quoted was an exchange price, and Dynaudio do not
supply drivers on any other basis. And that's what they said.

Perhaps just a simple mistake on their part? It makes sense to offer a
recon driver service as it's only normally the cone assembly that fails.
Spendor used to do the same.

Not really related, I usually ask garages to keep failed components -
I'd like to see them out of curiosity. Of the half dozen or so times
I've asked, they've always 'forgotten'.

Indeed. I remember an alternator failing, and the garage said the battery
needed replacement too. Since it was fine before, I wasn't convinced and
told them I'd like the old one back. When collecting the car they said
they couldn't find it. Rather typical of BMW main dealers who range from
incompetent through to dishonest.

--
*If a turtle doesn't have a shell, is he homeless or naked?

Dave Plowman London SW
To e-mail, change noise into sound.

Dynaudio replacement driver
 

In article , Yannick Tremblay
wrote:
In article , Don Pearce
wrote:


What do you mean "not allow" you to keep the old one? It is yours - not
theirs. I suppose you could always off er sell it to them.

IMO:

If it's warranty repair work, then the manufacturer is perfectly allowed
to keep the replaced parts.

What would "allowed" mean? *Who* would "allow" this other than the owner of
the part? Keeping it without agreement may well be theft.

So far as I know, if you bought something, it is your property. Someone
else can't then decide to 'keep it' without your agreement. Doing so may be
theft.

However, if the driver was supplied at a part-exchange price, then as
part of buying the replacement driver, the broken driver is exchanged.

If the owner agrees, fair enough.

I don't think there's anything illegal in any of the above and I don't
think any manufacturer is obliged to offer all of the above.

My understanding of UK law is that the situation would depend on the
warrantee/guarantee during the period that applied, then on the basic EU/UK
laws regarding repair or replacement for up to 5-6 years. The owner can
decide to agree to details or not. But I'd expect them to have the choice
to be able to require a new part and the return of the one 'replaced' if
they so chose - albeit at higher cost if outwith the relevant 'free'
guarantee.

Slainte,

Jim

--
Please use the address on the audiomisc page if you wish to email me.
Electronics http://www.st-and.ac.uk/~www_pa/Scot...o/electron.htm
Armstrong Audio http://www.audiomisc.co.uk/Armstrong/armstrong.html
Audio Misc http://www.audiomisc.co.uk/index.html

Dynaudio replacement driver
 

In article , Dave Plowman (News)
wrote:

Indeed. I remember an alternator failing, and the garage said the
battery needed replacement too. Since it was fine before, I wasn't
convinced and told them I'd like the old one back. When collecting the
car they said they couldn't find it. Rather typical of BMW main dealers
who range from incompetent through to dishonest.

Might be worth reporting the theft to the police. Whilst in their hands
they had a duty of care not to 'lose' it. Having 'lost' it, it becomes
there reponsibility to give you a payment for the loss if they can't find
it when the police turn up. You could also report them to your insurance co
if you were claiming.

Having 'lost' it, I wonder how they could provide any evidence that it was
actually faulty... or that they did *not* sell it on and pocket the money.
The external auditors may also wonder about such a 'loss' unbalancing
their books.

Mind you, I doubt the police would do anything. My impression is that best
'action' you ever get is a 'crime number' almost regardless of what is
reported.

Slainte,

Jim

--
Please use the address on the audiomisc page if you wish to email me.
Electronics http://www.st-and.ac.uk/~www_pa/Scot...o/electron.htm
Armstrong Audio http://www.audiomisc.co.uk/Armstrong/armstrong.html
Audio Misc http://www.audiomisc.co.uk/index.html

Dynaudio replacement driver
 

In article ,
Jim Lesurf wrote:
What would "allowed" mean? *Who* would "allow" this other than the owner
of the part? Keeping it without agreement may well be theft.

So far as I know, if you bought something, it is your property. Someone
else can't then decide to 'keep it' without your agreement. Doing so may
be theft.

However, if the driver was supplied at a part-exchange price, then as
part of buying the replacement driver, the broken driver is exchanged.


If the owner agrees, fair enough.

'Exchange' re-conditioned parts were once very common. If the old part
wasn't suitable for re-conditioning a surcharge was made.

It could be the makers of these speakers are very short of units suitable
for re-conditioning, so only offer this service where yours is.

Sounds like the retailer made a mistake.

--
*Work is for people who don't know how to fish.

Dave Plowman London SW
To e-mail, change noise into sound.

Dynaudio replacement driver
 

"Dave Plowman (News)" wrote

'Exchange' re-conditioned parts were once very common. If the old part
wasn't suitable for re-conditioning a surcharge was made.

Indeed they were, particularly with car-parts. Almost all the major
mechanical parts: engines, gearboxes, back axles and larger electrical
parts: dynamos, starter motors etc. were available as reconditioned items
with the old part being returned to the factory as part of the deal. Or you
could buy a brand new part, without having to return your old one, at a much
higher price.

It could be the makers of these speakers are very short of units suitable
for re-conditioning, so only offer this service where yours is.

Sounds like the retailer made a mistake.

Indeed. There's nothing wrong with exchange units, so long as everyone knows
what the deal is. The error here is that the dealer promised to return the
old driver to Rob, then failed to live up to that promise. So he's in breach
of his contract.

David.