"Phil Allison" wrote in message
...

"Brian Gaff"

Ah a person who is tactful insightful and calm obviously, you should be
in customer services.

** I am. I run my own business.

Fools with damn silly questions on the phone get a good earful.

Had one today.

Wanted to know the cost of a 120V to 240V internal conversion in some
obscure USA amp he just bought on eBay.

Over the phone.

Strewth !!


No cigar for customer relations, Phil:-)

Instead of your "giving an earful" a
smart tech would have replied: "Bring the
unit in for an estimate, which will cost 50e
and will be deducted from the final bill if
you have the work done"

Iain