"Jim Lesurf" wrote in message
...
In article , Dave Plowman (News)
wrote:
In article , tony sayer
wrote:
In article , Jim Lesurf
scribeth thus
I'd be interested to know if anyone here has in recent years returned
any audio kit back to a UK maker for service/repair. And if so, how
long the process took, was the job done well, etc...

Used Quad service for the ESL's around 4 years ago, not cheap but very
well done tho!.

Seem to remember it was around 3 days to do..

They used to offer a 'while you wait' service. Went to the factory with
a mate to have his done - must be 30 odd years ago.

FWIW Armstrong also would do that if the repair/service could be diagnosed
to be something which could be done quickly enough. Or sometimes, "come
back after lunch".

By contrast I sent back an item for service/adjustement that got to the
makers at the start of last week. When I phoned yesterday (i.e. 8-9 days
later) I was told "No-one has looked at it yet" and "we generally take 2-3
weeks". That isn't exactly a disaster, but it does make me wonder why even
getting around to looking at the item should take so many days. Set me
wondering if this was now 'normal' and if so, why?

Slainte,

Jim

--
Please use the address on the audiomisc page if you wish to email me.
Electronics
http://www.st-and.ac.uk/~www_pa/Scot...o/electron.htm
Armstrong Audio http://www.audiomisc.co.uk/Armstrong/armstrong.html
Audio Misc http://www.audiomisc.co.uk/index.html

I sent my Meridian 206 back to them a year or so ago as I suspected a weak
laser. It was returned within two or three days, was told the laser was
still in-spec, no charge. I had previously sent back my Meridian 204 tuner
as the control panel stopped working. Again returned with a few days, and
with a perfectly sensible charge. I have no negative comments whatsoever
about Meridian's service.

S.