In article , Iain
Churches scribeth thus

"tony sayer" wrote in message
...

If you were served poor food in a restaurant, even
though those around you seemed happy, you would
probably complain.

No people don't .. they just don't go there again....

So the chef will never know that you were
dissatisfied?


Quite...

and he'll think everything's OK ...

but its not usually the chef at fault..

--
Tony Sayer

In article , Iain
Churches wrote:

"Jim Lesurf" wrote in message
...


John. Did you bring the matter to the attention of anyone who might
be in the position to do something about it?

Jim replied:
Why should he/we bother? Isn't it the job of those trying
to sell to
recognise when their own thinking is bogus, and try *asking* the
potential customers? Why should we bother to do for them what they are
paid to do?

Is it too much bother to pick up the phone or send a fax or e-mail?

Not if there is some expectation, or evidence that it is worth the effort.
Alas, the problem is that experience tends to show that such efforts are
wasted. People then simply decide not to waste their time. This is quite
rational and sensible given the experiences people have.

NB I have still had no response from the voicemail I left on Wednesday
morning. I did speak to someone in the relevant press office this morning
and he may well be more helpful. But when I asked, seemed to have no idea
that anyone at the company would be tasked to deal with reports like mine
from the general public.


Given the clear idiocy of the 'reason' put forward for their delusions
that we are 'happy' with clipped CDs, what luck do you think any
rational argument would have with them?

Agreed. But they will continue to think this until people in large
numbers snap out of their lethargy and make a statement.

How would they know? The switchboards give callers no idea that there is
anyone to take your query/complaint, and you then get something like a
voicemail, or a promise which can then be the last thing you hear. With
many companies when you phone again, you get someone else, and have to
start from square one each time. The point is that I am recounting
experience here. Given this, why should people bother to try and actually
tell a company their product may have a fault, or they are dissatisfied.
Easier to simply return it to the boor bloody retailer and get a refund.
Your contract in the UK is with the retailer.

I can't recall ever seeing a normal commercial CD which had an addres or
phone number to contact if there was a problem. Although I *have* seen this
on occasion with magazine cover discs.


How would you expect the general public to know what the reason is,
and feel it is worth complaining, given that any return gets a
replacement that duplicates the problem, and you are told, "this is
what CD sounds like, take it or leave it"?

They only have to listen to a jazz or classical CD to hear that it is
not the case. Are people really so lazy and easily persuaded?

Again, the problem is that you are confusing the container with the
contained. No-one would be surprised that a classical CD sound might
different to a heavy rock CD. But people regard that as the *music* being
different, and either to their taste or not. I doubt most people even know
that 'clipping' exists as something which can be applied, or not.

Slainte,

Jim

--
Electronics http://www.st-and.ac.uk/~www_pa/Scot...o/electron.htm
Audio Misc http://www.audiomisc.co.uk/index.html
Armstrong Audio http://www.audiomisc.co.uk/Armstrong/armstrong.html

"Jim Lesurf" wrote in message
...
In article , Iain
Churches wrote:


Is it too much bother to pick up the phone or send a fax or e-mail?

Not if there is some expectation, or evidence that it is worth the effort.
Alas, the problem is that experience tends to show that such efforts are
wasted. People then simply decide not to waste their time. This is quite
rational and sensible given the experiences people have.

I've wasted a lot of effort trying to let software and hardware
manufacturers know about design errors, bugs etc in their products. If I get
a response at all it's to the effect that as a mere customer I cannot
possibly know what I am talking about. A typical case was a USB connected
video/audio digitiser which had "protection" diodes wired across the audio
ports which thus clipped the audio when it exceeded around 0.6V peak, even
though the audio codec chip used has an audio level of 2V rms at full scale.

Trying to tell the manufacturer about it was a waste of effort, I got passed
around several people, none of whom were interested enough to look into the
matter, before they simply stopped responding to my emails.

I can't imagine CD producers are any better.

David.

In article , David Looser
wrote:
"Jim Lesurf" wrote in message
...
In article , Iain
Churches wrote:


Is it too much bother to pick up the phone or send a fax or e-mail?

Not if there is some expectation, or evidence that it is worth the
effort. Alas, the problem is that experience tends to show that such
efforts are wasted. People then simply decide not to waste their time.
This is quite rational and sensible given the experiences people have.

I've wasted a lot of effort trying to let software and hardware
manufacturers know about design errors, bugs etc in their products. If I
get a response at all it's to the effect that as a mere customer I
cannot possibly know what I am talking about. A typical case was a USB
connected video/audio digitiser which had "protection" diodes wired
across the audio ports which thus clipped the audio when it exceeded
around 0.6V peak, even though the audio codec chip used has an audio
level of 2V rms at full scale.

On more than one occasion I had reason to ask 'technical' questions of the
companies selling audio equipment. Sometimes about apparent problems with
the equipment which - as the above - can seem weird/daft.

In some cases they are very helpful and informative. But in other cases
their responses give me the clear feeling that although the may have
'commissioned' the equipment and sell it under their brand, it has been
designed and made by someone else in a far country, and that they may have
no real idea of the details of what is 'inside the box'.

It can swiftly become a waste of time talking to them as the actual
designers and makers may have no intention of letting them know the
details. And they may all be clueless about engineering, so would have no
idea how to make sense of the info if it was given to them.

But this does vary.

e.g. When I spoke to the UK arm of one company a while ago I mentioned a
minor and puzzling 'bug' in one of their products and they said they'd
pass this on to the factory. A few months later there was an over-the-air
'update' of the software and the 'bug' vanished. So although I never got a
clear explanation, what I'd reported was apparently taken seriously.

Slainte,

Jim

--
Electronics http://www.st-and.ac.uk/~www_pa/Scot...o/electron.htm
Audio Misc http://www.audiomisc.co.uk/index.html
Armstrong Audio http://www.audiomisc.co.uk/Armstrong/armstrong.html