In article ,
Rob wrote:
Seems amazing value - labour fixed at £48 plus VAT whatever needs doing,
plus parts. Last time I took something in for repair to a local place it
cost £50 just for them to look at it.

Not really - if you are dealing with the same products all the time you
will have all the required test rigs, spares and expertise to hand. Plus
you can site your factory in a cheaper area than the local high street.

Not knocking Quad of course - so few others offer anything like such good
service.

I remember taking a pair of ELS 57 for repair - you could pre-book a same
day while you wait service. Some 30 years ago. The 'golden ears' who
assessed the speaker's condition was a large lady wearing a turban. She
played various types of music through them from a Brenel 1/4" tape machine
running at 15ips. And after giving her verdict recommended a local pub
while she saw to the repairs.

--
*Hang in there, retirement is only thirty years away! *

Dave Plowman London SW
To e-mail, change noise into sound.

Phil Allison wrote:
"Rob"
Thanks Mike - I've just had a confirmation from Quad that that is, indeed,
the deal.

Seems amazing value - labour fixed at £48 plus VAT whatever needs doing,
plus parts. Last time I took something in for repair to a local place it
cost £50 just for them to look at it.


Sorry, for clarity. Seems amazing value to me based on my experience of
getting stuff fixed, not anyone else.


** Return to factory service is NOTHING like what your local repair tech
has to do in order to fix something.

For one, the factory generally has the needed PCBs, on hand, aplenty.

For another, they will not bother attempting the time consuming, highly
skilled job of diagnosing exactly which components are faulty - but rather
will have low skilled " monkeys " swap PCBs about until it goes again.


I'll be disappointed when they do that Phil. I have no experience of
dealing direct with Quad or any manufacturer. The issue is - they'd be
pretty stupid to try it on. They ask for no money up front - they give a
quote. I can say yes or no.

There are only two PCBs a '34 that I can see, and one of those is the
phono daughter board.

Yours is an interesting theory. I'll report back to the NG. If it's much
over 120UKP Jim can have it for 30UKP :-)

Rob

Dave Plowman (News) wrote:
In article ,
Rob wrote:
Seems amazing value - labour fixed at £48 plus VAT whatever needs doing,
plus parts. Last time I took something in for repair to a local place it
cost £50 just for them to look at it.

Not really - if you are dealing with the same products all the time you
will have all the required test rigs, spares and expertise to hand. Plus
you can site your factory in a cheaper area than the local high street.

Not knocking Quad of course - so few others offer anything like such good
service.


I think Sugden might. I bought one of their amps, must have been 30
years old, with a very recent service/repair receipt for 50-odd UKP.

I remember taking a pair of ELS 57 for repair - you could pre-book a same
day while you wait service. Some 30 years ago. The 'golden ears' who
assessed the speaker's condition was a large lady wearing a turban. She
played various types of music through them from a Brenel 1/4" tape machine
running at 15ips. And after giving her verdict recommended a local pub
while she saw to the repairs.


Nice one!

I respond to that. I just don't think I can get the same level of
care/service from my experience of local repair people. When my 50UKP
deposit amp was fixed, he simply bypassed the on/off switch (I think - I
don't know exactly what he did) so it was on all the time and charged me
70UKP. The amp failed again a couple of weeks later, and at that point I
gave up.

I'd happily pay a local artisan if I could find one and I thought they
could do a decent job.

Rob

I think Sugden might. I bought one of their amps, must have been 30
years old, with a very recent service/repair receipt for 50-odd UKP.

I remember taking a pair of ELS 57 for repair - you could pre-book a same
day while you wait service. Some 30 years ago. The 'golden ears' who
assessed the speaker's condition was a large lady wearing a turban. She
played various types of music through them from a Brenel 1/4" tape machine
running at 15ips. And after giving her verdict recommended a local pub
while she saw to the repairs.


Nice one!

I respond to that. I just don't think I can get the same level of
care/service from my experience of local repair people. When my 50UKP
deposit amp was fixed, he simply bypassed the on/off switch (I think - I
don't know exactly what he did) so it was on all the time and charged me
70UKP. The amp failed again a couple of weeks later, and at that point I
gave up.

I'd happily pay a local artisan if I could find one and I thought they
could do a decent job.

Rob

Trouble is theres no money in it at all these days...

If you -pay- yourself that is;!...
--
Tony Sayer...

Rob wrote:
Phil Allison wrote:
"Rob"
Thanks Mike - I've just had a confirmation from Quad that that is,
indeed, the deal.

Seems amazing value - labour fixed at £48 plus VAT whatever needs
doing, plus parts. Last time I took something in for repair to a
local place it cost £50 just for them to look at it.


Sorry, for clarity. Seems amazing value to me based on my experience of
getting stuff fixed, not anyone else.


** Return to factory service is NOTHING like what your local repair
tech has to do in order to fix something.

For one, the factory generally has the needed PCBs, on hand, aplenty.

For another, they will not bother attempting the time consuming,
highly skilled job of diagnosing exactly which components are faulty
- but rather will have low skilled " monkeys " swap PCBs about until
it goes again.


I'll be disappointed when they do that Phil. I have no experience of
dealing direct with Quad or any manufacturer. The issue is - they'd be
pretty stupid to try it on. They ask for no money up front - they give a
quote. I can say yes or no.
Phil of course is so far off the mark it is laughable. Quad service dept
isn't staffed by low skilled "monkeys" - I have met most of them and they
are technicians - in fact quite a few came up through the ranks and one or
two in particular were part of the production team when the 34 was being
built. Fortunately they don't repair toasters - they leave that to the
unqualified, unskilled repairers in Sydney.

There are only two PCBs a '34 that I can see, and one of those is the
phono daughter board.

Yours is an interesting theory. I'll report back to the NG. If it's much
over 120UKP Jim can have it for 30UKP :-)

Rob

"Mike Coatham"
Rob wrote:
Phil Allison wrote:

Seems amazing value - labour fixed at £48 plus VAT whatever needs
doing, plus parts. Last time I took something in for repair to a local
place it cost £50 just for them to look at it.


Sorry, for clarity. Seems amazing value to me based on my experience of
getting stuff fixed, not anyone else.


** Return to factory service is NOTHING like what your local repair
tech has to do in order to fix something.

For one, the factory generally has the needed PCBs, on hand, aplenty.

For another, they will not bother attempting the time consuming, highly
skilled job of diagnosing exactly which components are faulty - but
rather will have low skilled " monkeys " swap PCBs about until it goes
again.


I'll be disappointed when they do that Phil. I have no experience of
dealing direct with Quad or any manufacturer. The issue is - they'd be
pretty stupid to try it on. They ask for no money up front - they give a
quote. I can say yes or no.

Phil of course is so far off the mark it is laughable.


** What I posted is precisely correct.


Quad service dept isn't staffed by low skilled "monkeys"


** My post does not even mention Quad.

Try learning to read sometime - you arrogant pile of kiwi ****.



...... Phil

Phil Allison wrote:
"Mike Coatham"
Rob wrote:
Phil Allison wrote:
Seems amazing value - labour fixed at £48 plus VAT whatever needs
doing, plus parts. Last time I took something in for repair to a local
place it cost £50 just for them to look at it.
Sorry, for clarity. Seems amazing value to me based on my experience of
getting stuff fixed, not anyone else.

** Return to factory service is NOTHING like what your local repair
tech has to do in order to fix something.

For one, the factory generally has the needed PCBs, on hand, aplenty.

For another, they will not bother attempting the time consuming, highly
skilled job of diagnosing exactly which components are faulty - but
rather will have low skilled " monkeys " swap PCBs about until it goes
again.

I'll be disappointed when they do that Phil. I have no experience of
dealing direct with Quad or any manufacturer. The issue is - they'd be
pretty stupid to try it on. They ask for no money up front - they give a
quote. I can say yes or no.
Phil of course is so far off the mark it is laughable.


** What I posted is precisely correct.


Quad service dept isn't staffed by low skilled "monkeys"


** My post does not even mention Quad.

See below....

Try learning to read sometime - you arrogant pile of kiwi ****.

Phil, you should heed your own advice ...........the subject is "Quad 34
problem". Rob's reply specifically mentioned the (Quad) labour costs. Your
response was directly below that.
Just to re-iterate - we are discussing repairs to a Quad 34.

Lastly Phil, maybe you should read this:
http://www.siliconchip.com.au/cms/A_110635/article.html

This article raises some interesting issues - if you don't hold the
requisite qualifications - isn't any repair work you do illegal?

As a general comment to Rob and others reading this, I can confirm that
despite Phil's comments to the contrary, the Quad service staff DO diagnose
to component level, they DO use factory jigs to sit the boards on to assist
in fault finding if required, and they also DO use computer based testing
on completion to ensure all factory specs are met. I have seen it myself.

"Mike Coatham"

** Bloody sheep shagger.


Phil Allison wrote:
"Mike Coatham"
Rob wrote:
Phil Allison wrote:
Seems amazing value - labour fixed at £48 plus VAT whatever needs
doing, plus parts. Last time I took something in for repair to a
local place it cost £50 just for them to look at it.
Sorry, for clarity. Seems amazing value to me based on my experience of
getting stuff fixed, not anyone else.

** Return to factory service is NOTHING like what your local repair
tech has to do in order to fix something.

For one, the factory generally has the needed PCBs, on hand, aplenty.

For another, they will not bother attempting the time consuming,
highly skilled job of diagnosing exactly which components are
aulty - but rather will have low skilled " monkeys " swap PCBs about
until it goes again.

I'll be disappointed when they do that Phil. I have no experience of
dealing direct with Quad or any manufacturer. The issue is - they'd be
pretty stupid to try it on. They ask for no money up front - they give
a quote. I can say yes or no.

Phil of course is so far off the mark it is laughable.


** What I posted is precisely correct.


Quad service dept isn't staffed by low skilled "monkeys"


** My post does not even mention Quad.

Try learning to read sometime - you arrogant pile of kiwi ****.

Phil, you should heed your own advice


** My post does not even mention Quad.

Read the first line.


Just to re-iterate - we are discussing repairs to a Quad 34.


** Then the context changed to why return to factory servcie is so different
to local service workshops.

Try learning to read sometime - ****head.



........ Phil

"Mike Coatham"

** Bewa ****wit New Zealander alert !!!!!


Lastly Phil, maybe you should read this:
http://www.siliconchip.com.au/cms/A_110635/article.html

This article raises some interesting issues - if you don't hold the
requisite qualifications - isn't any repair work you do illegal?


** That article has nothing do with servicing electronic appliances.

It is all about "electrical" repair work on installed wiring - which is the
province of licensed electricians only in Aussie.

YOU really do have a MASSIVE literacy problem - don't you Mike ????

Plus being a pig ignorant turd.



As a general comment to Rob and others reading this, I can confirm that
despite Phil's comments to the contrary, the Quad service staff DO
diagnose to component level,


** My post never mentioned Quad.

Your reading comprehension is that of a demented 7 year old.



...... Phil

Phil Allison wrote:
"Mike Coatham"

** Bewa ****wit New Zealander alert !!!!!


Lastly Phil, maybe you should read this:
http://www.siliconchip.com.au/cms/A_110635/article.html

This article raises some interesting issues - if you don't hold the
requisite qualifications - isn't any repair work you do illegal?


** That article has nothing do with servicing electronic appliances.

It is all about "electrical" repair work on installed wiring - which is the
province of licensed electricians only in Aussie.

Read para.2 - AGAIN. Whilst the general tenor of the article relates to
'electrical' repair work, it also mentions plug-in appliances. So it isn't
ALL about electrical work is it? Lack of comprehension skills noted.

YOU really do have a MASSIVE literacy problem - don't you Mike ????

Nope - but you apparently do.
Which part of para. 2 of the article which says..
" Unlike most other states, in Queensland you cannot even repair plug-in
appliances (such as jug elements, etc)"...... do you not understand?
The article doesn't specifically rule out NSW does it, nor does it rule it
in, it says " Unlike most other states" - so what's the story in your neck
of the woods. In NSW, are unqualified people like yourself allowed to
repair plug-in appliances???? Is that plain enough for you?? A simple yes
or no would do.


Plus being a pig ignorant turd.



As a general comment to Rob and others reading this, I can confirm that
despite Phil's comments to the contrary, the Quad service staff DO
diagnose to component level,


** My post never mentioned Quad.

Your reading comprehension is that of a demented 7 year old.

Dunno - I've never met one.

You are very clever at snipping out comments which don't suit your argument
aren't you.